Terms of service
Welcome to Cali Lu the Label. By visiting our website and/or purchasing from us, you agree to the following Terms of Service. Please read them carefully, as they’re here to protect both you and us.
General
This website is operated by Cali Lu the Label (“we”, “us”, “our”).
By using our site or purchasing from us, you agree to be bound by these Terms.
We may update or change these Terms at any time. It’s your responsibility to check this page periodically for changes.
Online Store Terms
You must be at least 18 years old to purchase from our store.
You agree not to use our products for any illegal or unauthorised purpose.
We reserve the right to refuse service to anyone, for any reason, at any time.
Product Information
We make every effort to display our products as accurately as possible. However, colours may vary slightly due to screen settings or natural fabric variations.
All descriptions, pricing, and availability are subject to change at any time without notice.
Orders & Payment
Prices are listed in [AUD] unless otherwise stated.
Payment must be made in full at checkout. We accept major credit cards and other payment methods provided at checkout.
We may cancel or refuse any order for reasons such as suspected fraud, product unavailability, or errors in pricing.
Shipping & Delivery
We ship within Australia and internationally. Shipping times provided are estimates only. Delays can occur due to couriers, customs, or circumstances outside our control.
Risk of loss passes to you once your order is shipped.
Returns & Exchanges
Please refer to our Returns Policy for full details.
To be eligible for a return/exchange, items must be unworn, unused, and in original condition with tags attached.
Sale items are final and cannot be returned or exchanged unless faulty.
Intellectual Property
All content on this site (logos, images, designs, text) is the property of Cali Lu the Label and may not be copied, reproduced, or used without permission.
Limitation of Liability & Australian Consumer Law
To the maximum extent permitted by law, Cali Lu the Label is not liable for any direct, indirect, incidental, or consequential damages from the use of our website or products.
Our total liability to you for any claim shall not exceed the amount paid for the product in question.
Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality.
Privacy
Your personal information is handled in accordance with our Privacy Policy.
Governing Law
These Terms are governed by the laws of Australia.
Any disputes arising under these Terms shall be subject to the jurisdiction of the court of Western Australia.
Contact
If you have any questions about these Terms, please reach out to us:
hello@caliluthelabel.com.au
At Cali Lu the Label, we’re a small family business. These Terms aren’t just “legal stuff” — they’re here to make sure your shopping experience is safe, fair, and transparent. Thanks for being here and supporting us.