Refund policy
We hope you love your Cali Lu pieces as much as we loved creating them. As a small family-run label, we put a lot of care into each design. For that reason, we don’t offer returns or exchanges for change of mind or sizing. Please choose carefully before placing your order.
✨ Please note: All orders are carefully quality-checked before being dispatched to ensure they arrive to you in perfect condition.
Garment Care & Responsibility
Each piece comes with detailed care instructions on its label and/or product page.
Please ensure you follow these instructions closely to maintain the quality and longevity of your garment.
Due to the nature of natural fibres (such as linen and viscose), slight variations in texture, colour, or feel may occur — these are not considered faults, but part of the unique charm of natural fabrics.
Cali Lu cannot accept responsibility for damage caused by not following care instructions, including shrinkage, colour fading, or fabric wear.
Sale Items
All sale items are final and cannot be returned unless faulty.
Faulty or Defective Items
If your item is faulty, damaged, or not as described, you are entitled under Australian Consumer Law to a refund, replacement, or store credit — your choice.
To make a claim, please email us at hello@caliluthelabel.com.au within 7 days of receiving your order, with your order number and clear photos of the issue.
How to Return a Faulty Item
- Contact us first at hello@caliluthelabel.com with your order number and photos of the fault.
- Once approved, we’ll provide return instructions.
- Return shipping costs for faulty items will be covered by us.
- If you are returning an item for any reason other than being faulty, return shipping will be at your expense. We recommend using a tracked service, as we cannot take responsibility for items lost in transit.
Processing Time
Once we receive your item back, please allow 3–5 business days for us to process your refund, exchange, or store credit.
A Note From Us
We’re a small business and every piece is made with love. While we can’t take returns for change of mind, we will always stand by the quality of our garments and make things right if something isn’t up to standard. Thanks so much for your understanding and support!