Shipping policy
At Cali Lu the Label, we do our best to get your order to you quickly, safely, and with as little stress as possible. We ship all orders via Australia Post with tracking, so you can keep an eye on your parcel every step of the way.
Processing Times
All orders are packed with love and shipped from Perth, WA.
Please allow 1–3 business days for your order to be processed before shipping. During busy periods (like new launches or sales), processing may take a little longer.
Shipping Within Australia
We use Australia Post Standard & Express services.
Standard shipping usually takes 3–7 business days (depending on location).
Express shipping usually takes 1–4 business days (depending on location).
These are Australia Post estimates only — delays can happen that are outside our control.
International Shipping
We do ship internationally! Delivery times vary depending on your location.
Any customs fees, duties, or taxes are the responsibility of the customer.
Tracking
Once your order has been dispatched, you’ll receive a shipping confirmation email with your Australia Post tracking number.
Please allow up to 24 hours for tracking to update after dispatch.
Lost, Delayed, or Damaged Parcels
Once your parcel has been lodged with Australia Post, it is out of our hands. We are not responsible for delays, lost parcels, or items damaged in transit.
If your parcel is lost or delayed, we’ll do our best to help you lodge an inquiry with Australia Post.
If your parcel arrives damaged, please contact us immediately with photos so we can work with you on a solution.
Preorders
If you purchase a preorder item, your whole order will ship together once the preorder item arrives. Shipping timeframes will be noted on the product page.
Address Accuracy
Please double-check your shipping address at checkout. We cannot take responsibility for parcels delivered to an incorrect address provided by the customer.
A Note From Us
We’re a small family-run label, and we take pride in packing every order with care. We’ll always do our best to get your goodies to you on time, but please understand that once a parcel leaves our hands, it’s in the care of Australia Post. Thanks so much for your understanding and support!